Refund policy

At BOSS by SHIMO, we value your satisfaction and strive to make your shopping experience smooth and transparent. Please read the following return, refund, and exchange policy carefully before making a purchase.

Returns

We accept returns on eligible items, but the return period depends on the product and its supplier:

  • Standard Returns: Most items can be returned within 7, 14, or 30 days from the delivery date. The return window for each product will be listed on the product page or shared with you by email.
     
    • A 15% restocking fee applies to standard returns, except damaged/ defective items.
    • Customers are responsible for return shipping unless the item is damaged or defective.
  • Limited Return Items: Some items must be returned within 48 hours of delivery.
    • A 25% restocking fee applies to these returns, except for damaged/defective items

  • Custom or Made-to-Order Items: These items cannot be returned unless they arrive damaged or defective. Please read the product description carefully before placing your order.

To be eligible for a return, items must:

  • Be in original condition and packaging
  • Be unused and unassembled (if applicable)
  • Include the original receipt or proof of purchase

Exchanges

We do not offer direct exchanges.

If you need a different item:

  1. Please return your original item by following the return process.
  2. Then, place a new order for the item you want.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.

We recommend using a trackable shipping service and retaining proof of shipment to ensure your return is received safely.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5 business days, and the funds will be returned to your original payment method.

Please note:

  • Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
  • Refund timelines may vary depending on your bank or credit card issuer.

Need Help?

If you have questions about whether your item is eligible for return or need assistance with the return process, please contact us at:

Email: hello@bossbyshimo.store
Phone: +1 (646) 450-6172
Business Hours: Monday to Friday, 11:00 AM – 7:00 PM (EST)